Reviewed on Oct 11 2018 | Mount Kisco, NY
When the hard drive of my Apple laptop crashed, I was afraid I’d lost hundreds of work-related documents, audio files and thousands of precious photographs. My daughter—who’d had a similar experience a couple of years ago—immediately recommended that I contact Secure Data Recovery for help. Fred Wright, a Data Recovery Specialist, answered my initial phone call and helped me through the entire pro... Read Morecess. He very clearly and patiently explained how they could help, how to send them my damaged hard drive, how long it would take, and how much the service would cost. He also provided other information about what I could expect over the next few weeks. Fred quickly followed up with emails and sent me the necessary forms to fill out, and told me not to hesitate to contact him with any questions or concerns.
When the company had finished retrieving my data, Fred quickly called to notify me that all of it had been recovered, and explained the different ways the data could be sent to me. He answered my many questions and returned my follow-up phone calls. After I received the data and my husband and I were looking to find it on the drive, Fred was there again to help us when I phoned him. Throughout the process, he was always extremely knowledgeable, patient, courteous and professional: we couldn’t have asked for a better person to guide us. I definitely recommend Secure Data Recovery, which recovered all my data and operates with the utmost professionalism and confidentiality.