Surface Pro 7 Requires Custom PCB Rebuild

Surface Pro 7 Requires Custom PCB Rebuild

The Texas-based grocery wholesale company Maya Management recently experienced data loss on a Microsoft Surface Pro 7 tablet with a 256 GB internal SSD storage drive. The company used the tablet to access business documents and Excel spreadsheets critical to its day-to-day operations.

The Surface Pro 7 started to hang on the Windows start screen and eventually stopped powering up altogether. Fearing the permanent loss of its business data, Maya Management contacted Secure Data Recovery Services through one of our local Dallas partner locations. They shipped the device free of charge to our data recovery center to see if recovery was possible.

Tablet Data Recovery Experts

Our data recovery engineers performed a full diagnostic to assess the cause of the Surface Pro 7's failure. Removal of the tablet’s screen was necessary to access the SSD drive, which was soldered directly onto the main logic board. The full diagnostic indicated that successful tablet data recovery would require a full PCB rebuild, including chip and ball group array (BGA) soldering.

After receiving authorization to proceed with the recovery process, our engineers made all necessary physical repairs. Then they dumped the tablet’s memory and manually assembled a full image of the SSD. After scanning the entire file structure, our data recovery team extracted all available user data and transferred it to our secure storage server.

Certified and Professional

Secure Data Recovery Services has been an industry leader for more than a decade. Our engineers have pioneered numerous data recovery strategies, including SSD data recovery and Apple iOS error code 14 data recovery, which previously threatened permanent data loss for many Apple users.

Our expert engineers were able to provide Maya Management with a full recovery of all lost data comprising about 11 GB of business information. We restored the lost data on a FIPS-validated and hardware-encrypted 500 GB SecureDrive KP transfer drive for maximum data protection during return shipment.

In addition to FIPS 140-2 Level 3 validated data handling systems and hardware, Secure Data Recovery Services also undergoes rigorous SSAE 18 SOC 1, 2, and 3 auditing to ensure that your data is secure at every step of the data recovery process and never susceptible to unauthorized access.

Our award-winning customer support team is ready to assist you 24/7 if you need hard drive data recovery, tablet data recovery, or recovery from any other digital storage device, mobile phone or RAID server. Our expert engineers maintain a documented 96% successful recovery rate, the highest in the industry.

Call us at 800-388-1266 for a free consultation or to open a new data recovery case. We offer flexible data recovery options, including emergency and remote data recovery for sensitive or confidential cases. If for any reason we can’t recover your data, you pay nothing. That’s our “no data, no recovery fee” guarantee.

Download this customer success story as a PDF.

Philip Bader, Content Writer
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After more than a decade in Southeast Asia as a reporter and editor for magazines, newspapers, and online media organizations, Philip Bader now serves as a freelance content writer for Secure Data Recovery Services. He writes blogs and web content about data storage technology, trends in enterprise data recovery, and emerging data storage technology.

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