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SoftRAID Files Restored from Fire-Damaged NAS

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When Bobby Hurman contacted Secure Data Recovery Services, he was sure that his server and the business data he stored there was beyond recovery. A fire had burned Mr. Hurman’s house to the ground, taking with it most of his worldly possessions. Among the ruins, he found the charred remains of his Synology DS1512+ NAS system.

Mr. Hurman is the owner and operator of PrismTechTx, a technology sales, repair, and consulting company that specializes in services for small businesses and residential clients. The Synology NAS housed all his critical business files on five 4 TB Western Digital drives in a SoftRAID configuration and formatted for use with the Linux operating system.

Picking Up the Pieces

The fire left Mr. Hurman in despair, not only for his personal loss, but for the impact the fire had on his business. Without the contents of the fire-damaged NAS, there was little hope that he could get PrismTechTx up and running again. He reached out to Secure Data Recovery Services through one of our local partner locations in Texas to see if anything could be done.

Our expert technicians took possession of the burned drives and conducted a full diagnostic to determine the full extent of the damage. The physical damage was extensive, including dead printed circuit boards on three of the drives. The SoftRAID configuration had also been lost and would require manual repairs.

Restoring Lost Data

Secure Data Recovery Services’ expert technicians repaired the damaged PCBs and successfully cloned the drives in our certified Class 10 ISO 4 cleanroom. Next, our development team repaired the SoftRAID configuration and manually stitched the file structures to recreate the original volume architecture.

After de-striping the RAID, all user data was manually extracted using custom utilities modified specifically for this case. Our developers then repaired the data affected by the file system damage and successfully exported to our secure storage servers.

Rising from the Ashes

Our expert data engineers successfully restored 639,690 files in 69,959 folders, comprising a total of nearly 9 TB of data. Mr. Hurman’s files were transferred to an external DAS drive for secure return shipment. Initially fearing the worst, Mr. Hurman was able to regain access to his lost data with the help of our expert data recovery team. “I was thrilled, to say the least,” Mr. Hurman told our customer support team. “Having lost everything, this will at least help me establish a new starting place.”

For more than a decade, Secure Data Recovery Services has helped customers recover from every kind of data loss scenario, from fire- and flood-damaged devices to catastrophic mechanical and logical failures. We specialize in media types from every major manufacturer, and we can successfully recover data from any digital storage media, including HDD, SSD, RAID, NAS, mobile, and smartphone devices.

Secure Data Recovery Services has worked hard to earn its reputation as the most trusted name in professional data recovery. Our engineers have the most industry-specific certifications of any data recovery service provider, and they maintain a 96% successful recovery rate.

All our customers receive a free diagnostic and no-obligation price quote. They also receive our “no data, no recovery fee” guarantee. If for any reason we can’t restore your data, you pay nothing. Call us at 800-388-1266 for a free consultation or to open a data recovery case.

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