Superior Customer Service
When data loss strikes, you need an immediate solution. Our customer service representatives are available 24/7 to start your case and answer questions about our secure recovery process. Every case we receive is given a diagnostic review, price point, and estimated turnaround time. Our standard service comes with free diagnostics and our emergency service has an average turnaround of 48 hours. When you agree to the initial price quote, you will not have to pay more, even if the recovery requires more work than expected.
Customers can easily track the progress of their case using our convenient online portal. Once the data is recovered, it will be shipped back to the customer on secure hardware encrypted transfer media. Secure Data Recovery’s commitment to security and customer satisfaction earned us an A+ rating with the Better Business Bureau.
BBB of New Jersey - Accredited Company with an A+ Rating
The BBB is New Jersey’s leading voice in the promotion of good faith between consumers and businesses. In addition to accrediting qualifying firms, the BBB issues company reviews, and our latest report details the standards that led to our top rating.
» Verify our current BBB Rating
Secure Practices Is a Top Priority
Secure Data Recovery is the most certified company in the industry with SSAE 18 Type II Certification, HIPAA Compliance, and FIPS 140-2 Level 3 Validated Data Handling Practices. We pride ourselves on protecting client data and are regularly audited by a third party to ensure we are meeting industry standards.
We are the only recovery company in North America to have a Class 10 ISO 4 Cleanroom. This environment limits the amount of dust particles in the air, protecting your media from further damage. This contributes to our overall 96% success rate, as does our dedicated R&D Team who constantly creates recovery methods for existing and emerging media. The recovery process begins with creating an image of your data to work from to keep the failed media in its original state.
Experience with Any Data Loss Scenario
No matter if your hard drive experienced physical damage like fire or water, or your RAID array was corrupted by a virus, our engineers have decades of experience recovering personal data from all media types. Some of the most common data loss scenarios include:
- Accidental file deletion
- Failed RAID rebuild procedure
- Corrupted Files
- Mechanical or Logical Damage on a drive
If any of these scenarios have happened to you, immediately power down your device and call a professional. Start a risk-free case by calling 1-800-388-1266 today.