Dedicated Customer Service Support
Our customer service representatives are available through our phone lines 24/7. They will create a case for you, answer your questions and give an overview of the recovery process. Every case we receive is given a diagnostic report including the estimated turnaround time and price point. After agreeing to the recovery, you will not pay more than you agreed to, even if the recovery requires more work than anticipated.
Our standard service comes with free diagnostics and we have the fastest turnaround times in the industry, as evidenced by our emergency service with an average turnaround of 48 hours. We have an overall success rate of 96% and stand by our “no data, no recovery fee” guarantee.
Our engineers work out of a Class 10 ISO 4 Cleanroom, which limits the number of dust particles in the environment, giving your device the best chance at a full recovery. We are an SSAE 18 Type II Certified company that is audited by a third party to ensure we meet industry standards. We take your privacy seriously when working with your data and we have several certifications that support our commitment to security.
- PCI-DSS Compliant
- HIPAA Compliant
- TRUSTe verified
- GSA Approved Contractor
Our secure facilities and top-rated customer service earned our company an A+ ranking with the Better Business Bureau.
BBB Accredited Company with an A+ Rating
You can view the complete history of our A+ Rating and accreditation with the BBB, including full documentation.
» Verify our current BBB Rating
Warning Signs of a Failing Device
When data loss affects the people of Elbow Lake, they may not know that their device was in danger. Here are some of the common warning signs of data loss:
- Grinding or Beeping Noises
- Computer Won’t recognize Media
- Blue Screen of Death Errors
- Inability to Power Up
If your device exhibits any of these signs, immediately power down your device to prevent further data loss or overwriting. Call Secure Data Recovery to retrieve your files no matter the data loss disaster at 1-800-388-1266.