Expert Data Recovery Services In Boston

I recently sent my iPhone 7 into Secure Data Recovery. I needed emergency help to retrieve precious photos for an upcoming funeral, which was only days away. Jonathan Nguyen provided me with EXCEPTIONAL customer service!

I opted for the Emergency Service Plan, and the Techs went to work. They recovered the data quickly, but there was a problem: I couldn’t open the ZIP file, and I rec... Read Moreeived error message after error message. When I called, I heard “it’s after hours and your representative is out of the office”. When I explained my situation, Jonathan stepped in and worked with me over the phone.

When Jonathan attempted to access the files, he encountered the same problem, but he didn’t give up; he found a solution, then walked me through how to access the data. He went so far as to stay on the phone with me until I confirmed I could access my files. Long after closing hours, he went the extra mile! That’s what I call customer service! The whole team was great, but Jonathan Nguyen stepped up and saved the day, and ensured that I had access to my photos before the funeral.

Thank you, Jonathan!

What a great experience. I had an external hard drive that was no longer recognized. They provided a pre-paid shipping label and within a week were able to recover all of the data and have it back in my hands. Elliot was very friendly, knowledgeable and kept me updated every step of the way!! Thank you!!!

Such an easy process. The employees were very professional and very responsive and recovered all my data. I highly recommend.

I want to thank the kind people at Secure Data Recovery for all their hard work in saving the thousands of photos, videos, & audio on my badly damaged storage device. It held so many memories of family members, pets, (that have passed away) & the apartment I lived in for 52 years before having to move out a few years ago, as well as other happy memories I had stored on the device, & I had no hard ... Read Morecopies of any of it. I was heart broken when I found out they may be lost for good, until I contacted Secure Data Recovery & explained my situation, & my low income. They were able to retrieve all of my lost data, except for one small file, which wasn''t important, compared to the many thousands they recovered. I went into this believing I had no chance of getting back all these memories, but after talking with a gentleman named Eric, I came away feeling much more confident, that there was a good chance I''d see my photos, videos, & audio again. He explained their success rate which was amazing, & once they finally had a chance to check my storage device, they felt confident they could retrieve most of my files. Eric also helped me negotiate a lower cost for the services, since I have an extremely low income. All around, I''m very pleased with this company & recommend it highly! I was never so happy in my life to open up the new storage device & start looking through all my files! Thanks again to all of you at Secure Data Recovery!

Overall great experience with the Secure Data team. Obviously, it''s a tough situation to be in when you lose your data but everyone I spoke with was incredibly knowledgeable and courteous throughout the entire process. The team gave me a timeline and were even able to complete the work and send me the files before the anticipated complete data. End to end a great experience and would recommend... Read More to anyone.

I had recently experienced a portable hard drive failure, containing all of my music recording software and some demos and miscellaneous stuff. I thought I had lost everything but decided to explore options to recover my data. I stumbled across Secure Data Recovery. I sent off an inquiry to them and received a response from Eric with a bunch of different options I had available. Not only th... Read Moreat but they had an office about 10min from me to drop off my hard drive, as well as a blank hard drive they told me I could provide to copy the recovered files to. I received a general list of the contents of the hard drive and gave the consent to move ahead After going through the various stages, I received my hard drives back and everything was 100% recovered. I was very happy. From start to finish, I''d say it took just over a week. Everything was handled as professionally as can be. Top notch service that I wouldn''t hesitate to use again. Thank you, Secure Data Recovery techs :-)