Reviewed on Apr 15 2020 | Mt. Juliet, TN
It is hard to describe how devastated I felt when I realized that I could not access the data I had been storing on my external drive for more than 5 years. There were countless family photos, documents related to my roots research, and special music that I had been collecting. I am not tech savvy and I really did not know what to do when I could not access my data.
I took the device to a l... Read Moreocal “U Break I Fix” store. They couldn’t help and suggested that they send the device to Secure Data Recovery for possible help. I lost a ton of data several years ago, so I wasn’t very confident that Secure Data could help and was blaming myself for another data loss.
As soon as I talked with Elijah Robinson at Secure Data, my spirits began to improve. He explained carefully what Secure Data could do, and while he did not promise that the data could be recovered, his professional demeanor helped me feel more comfortable about the prospect of seeing my data again.
He also told me something that would be valuable even if the data could not be recovered. He told me that after five or more years, devices like the one I used would lose its capacity to store data and retrieving the data would become difficult. Since then, I have been looking into cloud storage.
After examining my device and determining what needed to be done to retrieve the data, he explained the process and quoted me a price. Unfortunately, the quote was beyond my budget. He told me he would see what he could do and came back with an amount that was till above my budget, but one that I was willing to stretch to.
About a week later, he emailed me that the data had been restored and arranged for the device and the data to be shipped to me.
I truly felt that Eli and I worked as partners and the result was the recovery of my data. He listened carefully to what my problem was and met my needs and exceeded my expectations. And, he was in continuous contact with me with reassuring progress reports. It could not have been a more rewarding experience. Thank you, Eli!