Knoxville’s Best Choice for Data Recovery

I had the pleasure of having Elijah Robinson help walk me through my recovery process of a failed external drive. I explained my situation and he was able to get me a recovery that I could afford and in a timely manner, which is difficult in general for a freelance video editor but he did it. I pray I never have to use a data recovery service again, but if I do I will be calling Secure Data Recovery.

It is hard to describe how devastated I felt when I realized that I could not access the data I had been storing on my external drive for more than 5 years. There were countless family photos, documents related to my roots research, and special music that I had been collecting. I am not tech savvy and I really did not know what to do when I could not access my data.
I took the device to a local “U Break I Fix” store. They couldn’t help and suggested that they send the device to Secure Data Recovery for possible help. I lost a ton of data several years ago, so I wasn’t very confident that Secure Data could help and was blaming myself for another data loss.
As soon as I talked with Elijah Robinson at Secure Data, my spirits began to improve. He explained carefully what Secure Data could do, and while he did not promise that the data could be recovered, his professional demeanor helped me feel more comfortable about the prospect of seeing my data again.
He also told me something that would be valuable even if the data could not be recovered. He told me that after five or more years, devices like the one I used would lose its capacity to store data and retrieving the data would become difficult. Since then, I have been looking into cloud storage.
After examining my device and determining what needed to be done to retrieve the data, he explained the process and quoted me a price. Unfortunately, the quote was beyond my budget. He told me he would see what he could do and came back with an amount that was till above my budget, but one that I was willing to stretch to.
About a week later, he emailed me that the data had been restored and arranged for the device and the data to be shipped to me.
I truly felt that Eli and I worked as partners and the result was the recovery of my data. He listened carefully to what my problem was and met my needs and exceeded my expectations. And, he was in continuous contact with me with reassuring progress reports. It could not have been a more rewarding experience. Thank you, Eli!

Elijah was very helpful, worked with my situation, and my valuable personal data was retrieved in a timely manner. Good stuff.

This company is extremely organized and easy to work with from the beginning to the end of the process. Elijah was very knowledgeable and quick to respond to all my questions. Very friendly and professional as well. I felt like my data was in good hands from the very beginning. Not to mention that they recovered all of my data - precious family videos and photos!! Thank you!!

I am so grateful for Secure Data Recovery and more importantly for Elijah Robinson. Secure Data could not have a better representative working with their clients. Elijah made this an incredibly comfortable experience and made every aspect of the process a breeze. Needless to say knowing 4 Tb of data could be lost would be a disaster, but Elijah was positive and reassured us that SDR would most likely be able to recover most if not all of the files on the drive. I checked with several companies before sending off the drive and fortunately my research pointed me to SDR as the best solution.
Thanks so much for your service and a huge thanks to Elijah.

Although my removable hard drive was ultimately not recoverable, I found Secure Data was very responsive to my requests for information and speed in shipping. I am sure that if there was a way to recover my data they would have found it. There was no charge to there prompt service and diagnostics. I paid only for shipping my hard drive back to me. I will do business with them again in the future.