Quality Customer Service
Our customer service representatives are available 24/7 to answer your call. They will set up your case, answer any questions you have, and guide you through the recovery process. You can also easily monitor the progress of your media recovery by using our online customer portal. Secure Data Recovery offers different service options to fit your time and budget. Our standard service comes with free diagnostics and our emergency service has an average turnaround of 48 hours.
Every case we receive is backed by our no data, no recovery fee guarantee. Once a customer approves the work, they will not be charged more than what they agreed to, even if the recovery takes longer than anticipated. Our transparent practices and top-rated customer service earned us an A+ rating with the Better Business Bureau.
BBB Accredited Company with an A+ Rating
You can view the complete history of our A+ Rating and accreditation with the BBB, including full documentation.
» Verify our current BBB Rating
Following Security Protocols
Our company is SSAE 18 Type II Certified and is regularly audited by a third party company to ensure we meet industry standards. We take privacy seriously, which is why Secure Data Recovery is also:
- Privacy Shield Certified
- PCI-DSS Compliant
- HIPAA Compliant
- TRUSTe Verified
Additionally, we were one of the first in the industry to implement a Class 10 ISO 4 Cleanroom. The facility limits the number of dust particles in the air to eliminate physical damage to your device. This security measure gives you the best chance at a full recovery and contributes to our over 96% success rate.
Device Failure Warning Signs
If your media exhibits any of the following signs, immediately power it down to avoid further damage or overwriting. Do not open the drive or attempt a DIY recovery as your files may become unrecoverable.
- Clicking, Whirring, or Grinding Noises
- Computer Won’t Recognize Media
- Disappearing Files
- Blue Screen of Death Errors
When the people of Valparaiso have damaged media, they choose Secure Data Recovery. Start your case at any time by calling 1-800-388-1266.