Customer Service That’s Always Ready to Help
Media failure doesn’t care about the time of day. That’s why our customer service representatives are always on the lookout, and our customer service line is open 24/7. Whether you send your media directly to us or through one of our convenient drop-off locations, we’ll offer you a stress-free evaluation and zero-obligation price quote.
Customer service doesn’t begin and end with when a service is ordered. Throughout your experience with us, your satisfaction is of our utmost concern. Our highly-certified engineers will employ every method possible to retrieve your data. If your data should prove impossible to retrieve, you can bet that no company can get it back. That’s why we offer a “no data, no recovery fee” guarantee.
Our dedication to seeing our customers satisfied is part of why the Better Business Bureau has awarded us with an A+ Rating as a company.
Pushing Industry Standards Every Day
A great part of our success comes from our commitment to be the best in every way possible in the industry. With our SSAE 18 Type II certification, we are experts in data privacy and making sure that your data is kept safe from when it reaches us to when it returns to you. Our certified Class 10 ISO 4 Cleanrooms are the silent stars of the show, maximizing our chances of success by keeping dust particles to a minimum so that our engineers can work with your media without the risk of further damage. Here’s a list of our other certifications that keep us ahead of the rest:
- SAS 70 Audit Compliance
- GSA Approved Contractors
- FIPS 140-2 Level 3 Data Handling Practices
- PCI Security Standards
- Certified Mac Technicians
Why Should Data Loss Distract You from What’s Important?
There’s always something going on in Columbia, SC. Whether you’ve a big meeting at work, or you and your family are planning a trip to the EdVenture Children’s Museum, you don’t have time to be dealing with the distraction of data loss. If you spot your media acting strangely, such as repeated blue screen of death errors, difficulty starting apps and programs, or your programs are crashing unexpectedly, there’s a chance that data loss may occur soon or is already happening.
Turn the tables and catch data loss in the act. If you spot one of these warning signs, call 1-800-388-1266 to start a case with us. We’ll get your digital life back on track.