Customer Service Any Time
Our phone lines are open 24/7 and our customer service representatives will set up your case, answer any questions, and relay any information relevant to your case. Additionally, the people of Franklin can use our online customer portal to check the progress of their recovery.
Every case we receive is backed by our no recovery, no fee guarantee. When we receive your media, we will give a diagnostic report that includes an estimated turnaround time and price point. After agreeing to the recovery, we will not charge you more than the originally agreed upon price, even if the recovery takes more work than expected. Our standard service comes with free diagnostics and we offer an emergency service with an average turnaround time of 48 hours.
Secure Data Recovery was one of the first companies to implement a Class 10 ISO 4 Cleanroom to perform recoveries. The environment limits the number of particles in the air to prevent further physical damage to your device. In addition to our SSAE 18 Type II Certification, we are:
- Privacy Shield Certified
- PCI-DSS Compliant
- TRUSTe Verified
- A GSA Approved Contractor
Call a Professional for Any Scenario
Our Apple Mac Certified technicians have dealt with all data loss scenarios including:
- Accidental Overwriting
- Virus Damage
- Physical Damage including fire and water
- Failed RAID rebuild attempts
If you experience any of these scenarios, power down your device and call the trusted data recovery professional in Franklin, NJ at 1-800-388-1266.