Top Rated Customer Service
Our customer service representatives are available 24/7 through our phone lines to create your case. They can answer your questions, guide you through the recovery process, and provide updates on your device’s recovery. Additionally, our customers can track their case progress through a convenient online portal.
Every device we receive is given a diagnostic report, price point, and estimated turnaround time. Our standards service comes with free diagnostics and our emergency service has an average turnaround time of 48 hours. We have the fastest turnaround times in the industry and are one of the only companies with a dedicated R&D team to discover new recovery methods for existing and emerging media.
Secure Data recovery takes your data privacy seriously, that’s why we have a variety of certifications including:
- SSAE 18 Type II Certified
- PCI-DSS Standards
- TRUSTe Verified
- FIPS 140-2 Level 3 Data Handling Practices
In addition, we are the only data recovery company in North America that has a Class 10 ISO 4 Cleanroom. This limits the number of dust particles in the air to prevent your device from experiencing further damage. Our security protocols and customer service have earned us an A+ rating with the better Business Bureau.
BBB Accredited Company with an A+ Rating
You can view the complete history of our A+ Rating and accreditation with the BBB, including full documentation.
» Verify our current BBB Rating
Data Loss Situations
Our engineers have worked with devices in any type of data loss scenario such as water and fire damage, accidental file deletion, virus damage, and drive reformatting. If your device has experienced any of these situations, immediately power it down to avoid further damage. Call Secure Data Recovery at 1-800-388-1266 to start your risk-free case today.