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Can You Trust Your Data Recovery Company?

There are many guidelines to follow when determining if a data recovery company is legitimate or untrustworthy.

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When you lose your photos, videos, work documents, and other digital files that comprised a good portion of your life and memories, it can be difficult not to go into a state of panic. You may choose the first data recovery provider that pops up in your online search without really reading about their website, certifications, and ability to successfully retrieve your files. On the other hand, you may try a data recovery software that claims to recover all your data as soon as possible, only to wind up without some of the files you needed most. 

When you experience data loss, the best thing to do is remain calm. Choosing the right data recovery provider can be the difference between a full recovery and a damaged drive with unretrievable information. We have outlined the importance of data recovery and its growth in the market today as well as points to consider when deciding if you can trust a data recovery company.

Importance of Data Recovery

Orbis Research projects that the data recovery service market will grow at 6.92% CAGR between 2019 and 2025. This means that the data recovery market will only grow in the coming years and there continues to be a need for this service for media users everywhere. Small businesses, government agencies, healthcare facilities, and individual users all have important data that they need in order to operate efficiently.

Devices such as hard drives, flash drives, mobile phones, and SD Cards fail constantly because of user error, physical damage, or logical failures. There is no guarantee that your media will last forever, yet in today’s digital world you need to use these devices to properly function at work and stay connected in your personal life. 

Many devices experience a type of failure that requires quality tools and a Cleanroom facility to properly address. This is another reason that data recovery services are a significant industry. Below are several statistics that emphasize how data loss impacts businesses, common types of failures, and numbers that prove that Secure Data Recovery is a professional company who takes their work seriously.

Data Recovery Statistics

Signs of Mistrust in the Recovery Industry

Market research company IBIS World states that the market size for data recovery services is $12 million with over 200 businesses throughout the US. With that many businesses in just the United States, it can be difficult to determine whether a data recovery company you find is a legitimate business, or just a front to make a quick buck and kick your hard drive to the curb. 

Pop-up recovery businesses appear in high traffic areas either online or in a shopping center to lure in a customer. While in some cases, they may be able to retrieve the files from your device in whatever setup they threw together, this doesn’t mean that they will be able to recover files from all failures. It is at this point that the company begins to claim that they are “experts” in the field. Unfortunately for them, an occasional success does not an expert make. When a potential customer believes that they truly are an “expert,” that’s when trouble ensues.

A company that does not have certified engineers, a Cleanroom facility, and proprietary and sanitized tools for recovery are not experts and when they are presented with a device they cannot help, they will claim the data is unrecoverable. In some extreme cases, companies only looking to scam people will ask for the payment upfront, and then claim the data is unrecoverable and damage the drive further so a professional company won’t prove them wrong.

Tips to Determine Trustworthiness In Your Recovery Company

To ensure that the company you have chosen to recover your files is a legitimate and successful choice, use the following guideposts when searching their website or speaking to a representative on the phone:

  • Do they have a Cleanroom and a safe lab facility where recoveries are performed? When was the last time it was inspected to ensure it was up to proper industry standards?
  • How does the company protect your information before, during, and after recovery? They should mention specific security measures and certifications they have received.
  • Do they list the specific types of failure scenarios they have recovered data from or is it a generic “we can recover it” message?
  • What is their step-by-step recovery process? If they claim their process is “confidential,” they most likely don’t have a secure process.
  • Are there customer service representatives to speak with and do you get a live person?

Secure Data recovery is completely transparent in our data recovery process. We are SSAE 18 Type II Certified for total security and are audited by a third party on a regular basis to ensure we meet industry standards. We use a Class 10 ISO 4 Cleanroom, which limits particles in the air that can damage your device. All of our privacy certifications and attestation reports are available for viewing on our website.

Our customer service representatives are available by phone 24/7and you can monitor your case through our online customer portal. We have an overall 96% success rate in recovering data from all devices and operating systems. This is in part because our engineers have decades of experience in the data recovery field and regularly attend conferences and other industry events to stay ahead of the curve. 

You can trust Secure Data Recovery to be your data recovery service provider, and we promise that if we cannot recover your files, you don’t pay the recovery fee, that’s our no data, no recovery fee guarantee. Call us today to learn more about our secure practices or start a case at 1-800-388-1266. 

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