What is data recovery?
When a computer or storage device becomes damaged or corrupted, the data on it might become inaccessible through normal means. Data recovery is the process of salvaging this data so the user can access it.
In what situations can SecureRecovery for Windows help?
SecureRecovery for Windows can help you recover data when a file or folder has been deleted, partitions have been lost, or a file system has been reformatted or corrupted.
The software will not start properly or crashes immediately. What should I do?
First, try uninstalling and reinstalling the software. If this does not resolve the problem, you will need to contact tech support.
Does the software update automatically?
No; the only way to update your SecureRecovery for Windows software is to download the newer version from our website and install it manually.
I use my drive with Windows and Mac systems at the same time. Will SecureRecovery for Windows work for me?
Yes; this software supports file systems used by both Mac OS and Microsoft Windows.
What if all the file system metadata is gone?
Even if all the file system metadata has been overwritten, you might still be able to recover your data using the "file-signature scavenge" method. In this method, the SecureRecovery for Windows software attempts to extract files based on their unique signatures. This can work well for pictures and office documents, but it is less effective with lost folder structures and file names.
What is the difference between the "Quick File Search" and "Full Scan" options?
The quick file search only scans existing file system metadata and takes a few minutes. The full scan, on the other hand, scans every byte of the drive or partition, which could take hours. The full scan produces the most complete results, however, including a file-signature scavenge.
How can I get better results?
Our software is designed to provide the best result possible given the file system metadata left on your media. However, you can increase the odds of success by not running any OS-provided integrity check or file system repair tools (such as chkdsk.exe for Windows) and by not writing any new data to the affected media. If you can't recover your data using SecureRecovery for Windows, you can still use a professional in-lab data recovery service.
I purchased the software but still have not received the registration key?
Online orders processed though our secure automated servers receive an automatically generated license key which is sent to the e-mail account specified on the ordering page. Generally this process takes from a few minutes up to 24 hours to complete.
If you do not receive our e-mail within 3 hours, please check the following:
You entered the correct e-mail address when placing the order.
Your spam filter allows our domain securesoftware.com.
You can also contact us at [email protected] and we will be happy to re-send your registration key.
I'm getting an error message that states that registration key is invalid?
This error appears when the product key you have entered is typed incorrectly or entered into the wrong product.
Please take the following actions to correct this message:
Make sure that your key is typed in correctly.
Make sure that your key is for the correct product title or family.
Please make sure that the key is for the correct language of the product
If all the above fail to remedy the situation you may also contact us at [email protected] and we will be happy to re-send your registration key.