Frequently Asked Questions About RAID Data Recovery

Secure Data Recovery Services has provided RAID data recovery for many years, and our teams can treat any array regardless of configuration, size, or failure scenario. Our laboratory contains a number of RAID-specific data recovery tools, including an advanced library of controller cards and hard drive components, and we use a case-specific approach to deliver exceptional results.

Our RAID FAQ answers some of the most common questions associated with server repair and recovery.

Our clients often ask about our RAID technology and our case procedures. This FAQ answers some of the most common questions; click any question for a detailed response. For more information or to set up an evaluation for your RAID, call Secure Data Recovery Services today at 1-800-388-1266.

• Q: How does my RAID configuration level affect the data recovery process?

  Secure Data Recovery Services has an expert staff of RAID engineers, and we can safely treat any type of RAID array. Configuration options can certainly affect the data recovery process, but we regularly work with RAID 1, 0, 5, JBOD, nested RAID and various other configurations. We offer an overall success rate of 96 percent for all types of RAID.

• Q: Can you perform remote RAID data recovery services?

  Yes, in some circumstances. We offer an advanced set of services for RAID arrays, but we cannot remotely repair mechanically damaged RAID arrays; our teams need to treat mechanically damaged media in our certified laboratory. To discuss remote RAID data recovery and onsite options, contact our customer service team.

• Q: How much will it cost to recover my RAID array?

  Costs vary greatly from one case to the next. Factors that affect our quotes include RAID configuration level, number of drives, operating system, failure scenario and the size of the requested files.

  Secure Data Recovery Services provides risk-free standard diagnostics for all RAID systems. We also offer a no recovery, no charge guarantee, which ensures the best possible return on your investment. Unlike many other providers, we maintain a fully equipped RAID repair laboratory, and our teams can treat any failure scenario effectively.

• Q: Can I use RAID data recovery software to recover my files?

  We do not recommend data recovery software for RAID systems. Many commercial applications are not designed for RAID arrays and can cause serious file corruption. Additionally, running your RAID can cause permanent damage and overwrites in some circumstances.

  While our engineers use some specialized data repair applications when treating RAID systems, we always make full clones of every drive in each array before performing logical repairs. This ensures the best possible chances of a full recovery.

• Q: Does my operating system affect the RAID data recovery process?

  Yes, although your operating system's file system plays a bigger role. Many RAID arrays use Linux, UNIX, Solaris, Windows or Mac OS, and our teams have developed specialized utilities for the file systems associated with these products.

• Q: How can I ensure a fast turnaround for my RAID server data recovery case?

  You should take appropriate steps to limit damage to your system. As soon as you notice failure symptoms, turn your server off. Never attempt to rebuild a damaged RAID array if you notice unusual error messages or if prior attempts have failed. By keeping your RAID powered down, you will significantly improve your chances of a fast, full recovery.

  We offer several different turnaround options for RAID data recovery including a 24/7/365 emergency service with an average turnaround of less than a day. When you need access to files on a RAID server, Secure Data Recovery Services provides fast results.