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Portable Hard Drive Data Recovery Services

Portable hard drives are effective storage tools that allow users to transfer files between several computers or create mobile backups. Most consist of a standard IDE or SATA hard drive in a shock-resistant enclosure with a specialized controller that allows a computer to access the disk via USB, Firewire or another external interface.

Portable Hard Drive Data Recovery Services

Portable hard drives consist of a standard internal drive in a USB or Firewire enclosure, which allows for portability with fast file access.

While portable drives are as reliable as standard 3.5" or 2.5" internal hard drives, they can lose data due to physical failures, user error or software issues. The drive may slow down, report corrupted files, make unusual noises or stop responding entirely. Data loss often occurs suddenly without any warning messages or noticeable hardware symptoms.

Common causes of data loss for portable hard drives include:

  • PCB/Controller Board Failure
  • Read/Write Head Failure
  • Spindle Locks and Bearing Seizures
  • Platter Damage
  • Accidental Deletion
  • Bad Sectors
  • Data Corruption
  • Virus Damage
  • Partition Loss

Secure Data Recovery Services provides data recovery for all types of portable hard disk drives. We operate dozens of offices across the United States and can provide fast, reliable services with best-in-class security and media safety protocols.

Types of Portable Hard Drives

While most portable hard drives share a similar design, the quality of their controller boards and enclosures vary greatly. Some high-end drives have built-in safeguards against physical damage, while generic enclosures do not always allow for sufficient shock absorption or heat dissipation. The quality of a portable hard drive's enclosure directly affects the reliable of the unit.

When we receive a damaged portable hard drive, we remove the drive from its enclosure. By working directly with your hard disk drive, we prevent enclosure issues from causing additional media damage. Secure Data Recovery Services is certified by all major media manufacturers, and our data recovery procedures will not void your media warranty.

Some portable hard drives actually contain two or more physical HDDs in a RAID configuration. These devices usually stripe or mirror data, and data recovery engineers need to take special care to treat RAID data with appropriate utilities. Our engineering teams specialize in RAID data recovery, and we offer high recovery rates for RAID 0, 1 and other configurations.

Safely Recovering Data from Damaged Hard Drives

If your portable hard drive has physical component damage, our engineers will perform repairs in a Certified Class 10 ISO 4 Cleanroom. Cleanroom technology prevents contaminants from contacting hard drive read/write heads, platters and other sensitive components, allowing for safer data recovery procedures. Secure Data Recovery Services is one of the only major data recovery companies with a certified Class 10 ISO 4 Cleanroom, and we post proof of our certification online for the benefit of our clients.

After repairing physical media issues, we make a bit-level copy of your device. Our engineers can use proprietary media utilities on the copy to restore corrupted, deleted or damaged files. By working with clones, we do not put your original media at risk.

Turnaround times vary depending on the extent of media damage, your external hard drive's filesystem and several other factors. We provide an accurate turnaround estimate at the start of every case, and our online case tools give you an easy way to monitor the status of your recovery.

Maintaining Security with Certified Media Procedures

Secure Data Recovery Services obtained the first SSAE 18 Type II Certification in the data recovery industry. We also hold other certifications that demonstrate our compliance with various other security standards and federal regulations, and unlike our competitors, we offer easy access to our certification documents online.

Our security certifications include:

  • SAS 70 Certification and SSAE 18 Type II Certification
  • PCI Security Certification and PCI-DSS Compliance
  • Certified General Services Administration (GSA) Contractor

We are also a member of the Information Systems Security Association (ISSA) and a certified Green Business. For more information or to view audit reports and other documents, visit our certifications page.

Free Data Recovery Diagnostics for Portable Hard Drives

If you cannot access data on a portable drive, you should immediately contact Secure Data Recovery Services to discuss recovery options. We start each case with media diagnostics to provide a price quote and turnaround estimate.

Some of the factors that can affect data recovery costs include:

  • Hard Drive Size, Brand and Manufacturer
  • Extent of Media Damage
  • Logical (Non-Physical) Media Issues
  • Turnaround Requirements

Secure Data Recovery Services offers free, no-risk media evaluations for all portable hard drives. Each evaluation includes a detailed media analysis, and we will explain recovery options to help you find an option that fits your turnaround needs and budget. We offer 24/7/365 services with a 48-hour average turnaround for data loss emergencies.

To schedule your media evaluation and obtain your free price quote, contact our customer service team today.