Bad Platter Area Failure

Also known as bad sectors, a bad platter area failure occurs when wear or physical damage affects a specific part of the magnetic platters that a hard drive uses to store data. Platter damage can cause permanent data loss if not immediately treated in a professional data recovery laboratory.

Bad Platter Area Failure

Platter issues can quickly result in a permanent data loss if left untreated.

Common symptoms of bad platter area failures include:

  • "Bad Sector" Error Messages
  • Missing or Corrupt Files
  • Inaccurate Hard Drive Capacity Listing
  • Excessively Slow Operation

Bad sectors completely prevent a successful read of the affected area, but in many cases, engineers can access data by making key adjustments to a hard drive's firmware and repairing damaged physical components. This process requires specialized equipment, however, and general computer repair shops cannot safely perform data recovery on hard disk drives with platter damage.

Secure Data Recovery Services offers data recovery and repair for hard drives with bad platter areas, and our experienced engineering teams can fully recover most damaged HDDs in a matter of days. Contact us today to schedule a free media evaluation or for more information.

Diagnosing Bad Sectors on a Modern Hard Drive

To treat bad sectors, data recovery engineers need to identify the source of the platter or head damage that caused the failure. Our engineers perform several diagnostic tests after receiving each case to safely determine an appropriate course for recovery.

Common causes of bad sectors include:

  • Read/Write Head Failures
  • Actuator Arm Tracking Issues
  • Firmware Failures
  • Platter Damage from Media Contamination

Our data recovery process varies depending on the hard drive's failure scenario. When platters have permanent rotational damage, our engineers can use specialized equipment to bypass the affected area of the disk, effectively reading the sectors on either side of the damaged portion of the platters. If a hard drive's actuator arm is off track, we can bypass listings of bad sectors in the drive's firmware to make a full, readable clone of the HDD.

We treat physical media issues in a Certified Class 10 ISO 4 Cleanroom, which prevents potentially harmful media contamination through an advanced system of filters. Secure Data Recovery Services is one of the only major data recovery companies with a fully certified Cleanroom that meets strict Class 10 ISO 4 specifications, and we always use safe procedures when performing physical repairs.

After regaining access to your data, we treat file corruption and logical issues before transferring recovered files to return media. Secure Data Recovery Services offers several turnaround options for hard drives with bad platter areas. Our 24/7/365 services have an average turnaround time of less than two days and provide an excellent option for emergency situations.

A Secure Option for Hard Drive Data Recovery

Secure Data Recovery Services uses strict controls to protect recovered data on your hard drive. Bad sectors can compromise confidential information, but our certified and professional staff will ensure that your data is safe. We are a member of the Information Systems Security Association (ISSA) and the first data recovery provider to earn a SSAE 18 Type II certification.

Our other security credentials include:

  • SAS 70 Certification
  • PCI Security Certification
  • General Services Administration (GSA) Contractor Certification

As one of the nation’s only GSA-certified data recovery providers, we offer excellent pricing and fast turnaround times for our government clients through the GSA schedules. Contact our customer service team for our schedule identification number or for more information on our data recovery services.

Steps to Take After a Bad Platter Area Failure

Never run data recovery software on a hard drive with bad sectors. If the hard drive's actuator heads have physically failed, running any type of software will cause platter damage and potentially permanent data loss. Commercial data recovery tools cannot treat physical media issues, and while some programs claim to offer lists of recoverable files, these lists are usually taken directly from your hard drive's file directory and are not accurate if your hard drive has bad sectors.

Many computer users try to run disk utilities such as Scandisk and Chkdsk when encountering bad sectors. These utilities can cause extensive issues for data recovery engineers by marking readable sectors as bad, preventing the HDD from accessing data after physical repairs.

For the best chances of a successful recovery, you should never boot a hard drive with a bad platter area. As soon as you notice any failure symptoms, shut the drive down and keep it powered off until you can speak with a data recovery specialist.

Secure Data Recovery Services offers free media diagnostics with no-risk price quotes and turnaround estimates. If your hard drive is unreadable or inaccessible, our diagnostics give you the information that you need to decide whether or not to pursue data recovery.

Contact our customer service team today to set up a free hard drive evaluation or for more information on platter damage failures and data recovery techniques.