1-800-388-1266

24/7 Service, Same Day Diagnostics

File Email Recovery FAQ
Home  » Services » File & Email Recovery » FAQ

Frequently Asked Questions About File Data Recovery

When files become corrupt or unreadable, Secure Data Recovery Services offers fast, secure solutions. Our engineers can safely repair individual files, regardless of format or size, and we are one of the only professional data recovery companies with risk-free media evaluations.

Data Recovery Services Frequently Asked Questions

Our hard drive experts can provide fast answers to case-related questions via our 24/7 customer service line.

Many of our clients ask about our capabilities and operating procedures when using our services. This page contains an overview of some of the most commonly asked file data recovery questions. For more information or to set up a new case, call our toll-free customer service line at 1-800-388-1266.

  • Q: Why would my files suddenly appear corrupt or unreadable?

    File corruption usually occurs due to a software error, but sudden power failures and electrical events can also cause corruption. Hard drives can also wear down over time, and files may suddenly disappear or cause a "file is corrupt" error message.

    If your files suddenly appear unreadable, you should shut down your computer immediately and contact a professional data recovery provider.

  • Q: Why shouldn't I use commercial file recovery utilities?

    Data recovery software can seriously endanger your files by contributing to media damage and by overwriting key information. While some programs are safe, most use fairly simple mechanisms to recover data, and we do not recommend any utilities for treating corrupt, deleted or otherwise damaged data.

    Our engineers have access to proprietary technology that allows for higher success rates. We can also work directly with your data to find solutions to file loss issues. Because Secure Data Recovery Services' teams make full clones of every device before performing recovery procedures, we can treat any failure scenario without risking accidental damage.

  • Q: Will Secure Data Recovery Services use software to retrieve my files?

    Yes, but we do not use commercial utilities. We can also treat physical media issues if necessary; as one of the only companies in the world with a certified Class 10 ISO 4 Cleanroom, we can safely repair hard drives, flash drives and other devices.

    If we need to repair your media during the data recovery process, we will not invalidate your active warranties, and we always use secure procedures when handling recovered files.

  • Q: What types of media can Secure Data Recovery Services' engineers treat?

    We can perform file data recovery services on any digital device including (but not limited to) hard drives, solid-state drives, flash drives, RAID arrays, memory cards and more.

    Our teams also have experience with all operating systems and thousands of common file types. This allows for high recovery rates. Overall, we recover data in 96 percent of cases, and our no recovery, no charge guarantee protects you from unnecessary expenditures.

  • Q: How can I limit my data recovery costs and turnaround time?

    While file recovery can be an involved process, you can greatly limit damage by shutting down your device as soon as you notice signs of data loss. This is particularly important if you have accidentally deleted files; shut your computer down immediately and contact Secure Data Recovery Services to discuss your options.

    We offer several turnaround levels for the benefit of our clients. Our 24/7/365 emergency service can greatly reduce your downtime, while our standard services feature risk-free media diagnostics. We even offer remote data recovery for some systems.

    All of our services include a no recovery, no charge policy, and we use SSAE 16 Type II certified security technologies when performing data recovery. Contact our customer service team today for more information or to schedule a visit to one of our offices.

Back to Top