Frequently Asked Questions About Our Data Recovery Services

Secure Data Recovery Services has treated thousands of cases, and as the most secure data recovery company in the United States, we are qualified to perform services on all types of digital storage devices.

Secure Data Recovery Services is a leader in file recovery and media repair, and our teams are always ready to answer your questions.

All of our services feature excellent security, dependable turnaround times and high success rates. This page addresses some of the most common questions that we receive regarding our services and provides detailed answers. Click on any of the listed questions for more information.

If we did not answer your question on this FAQ, call our customer service team at 1-800-388-1266 to speak with a data recovery expert.

• Q: What should I know when choosing a data recovery company?

  You should always trust your data to a certified, professional data recovery provider with an established reputation. Look for a company with a certified Cleanroom. Ask about data recovery technology and security credentials; make sure that the provider's engineering team has sufficient experience with your device type.

  It is also important to ask about recovery rates and billing policies. Most reputable providers offer some sort of no recovery, no charge policy. Secure Data Recovery Services never processes a service charge if we cannot recover client data, and we offer excellent success rates for dozens of different types of digital devices. As an industry leader, we give you a reliable resource when data loss occurs.

• Q: Why is data recovery such a complex process?

  In order to recover data from damaged media, engineers need years of training and dozens of specialized tools. No two failure scenarios are exactly alike, and our teams need to create individual plans for every case.

  Many data recovery tools are fairly expensive and technically complex. For instance, Secure Data Recovery Services was the first company to establish a certified Class 10 ISO 4 Cleanroom, a state-of-the-art environment optimized for media repair procedures.

• Q: Why does Secure Data Recovery Services evaluate media before providing price quotes?

  Data loss scenarios vary greatly from case to case. By evaluating your media, we can provide a price quote and turnaround estimate before performing data recovery procedures.

  Our engineers execute a series of safe, non-invasive tests to determine whether your data is recoverable, and we present you with an accurate failure analysis. We will never void your warranty during our evaluation, and we offer free standard evaluations for all digital storage media. Contact our customer service team to schedule diagnostics at one of our offices.

• Q: How can I be sure that my data will stay confidential?

  Secure Data Recovery Services was the first data recovery provider in the United States to earn a SSAE 18 Type II certification, which demonstrates our commitment to excellent security standards.

  Additionally, we regularly invest in new technologies in order to protect our clients' data, and our teams maintain compliance with HIPAA, FERPA, PCI-DSS, NIST and various other information security regulations. When you send your media to any of our offices, you can be rest assured that your data will remain confidential.

• Q: What can I do to prevent data loss from occurring?

  The only way to prevent data loss is to regularly back up your media. Set up a regular backup schedule. If possible, you should perform offsite backups and check your data occasionally. Important data should be protected with multiple backups.

  If your media fails, turn it off. Do not run any software on your system or attempt to repair your media. Call our team to discuss your next steps.