Frequently Asked Questions About Encrypted Data Recovery

While this depends on the encryption algorithm, the answer is generally no. We need access to your passwords or keys in order to perform our services, and it is important to note that encrypted data recovery is not the same as password recovery.

However, our teams can perform password recovery in some circumstances. Contact our customer service team for more information.

No. Encryption certainly affects data and file structures, but it does not necessarily impede recovery efforts.

Our engineers have decades of experience and an extensive set of advanced data recovery tools, and we offer exceptional success rates for encrypted files.

Yes. We have experience with EFS and other full-disk encryption tools, and our engineers have access to specialized file recovery applications developed by our own research and development department.

We offer several recovery options for fully encrypted disks, including an industry-leading 24/7/365 emergency option. In some cases, we can also repair files remotely, although this is not possible in every case.

Most data recovery applications are not designed to treat encrypted data, and they can cause serious corruption and media damage when used improperly. We do not recommend any commercial data recovery software for this reason.

If you cannot access encrypted data, set up a risk-free evaluation at one of our facilities. Secure Data Recovery Services operates more than 40 facilities throughout the United States, and as leaders in encrypted file recovery, we can provide fast, safe results.

All of our data recovery services use the same general process, although we create customized recovery plans for every case. Your case will start with a media evaluation, which provides you with a turnaround and cost estimate.

After we receive your approval, our engineers treat any physical media issues in order to restore your device to a fully functional condition. Depending on your device's failure scenario, we may need to repair or replace multiple components. We always perform these procedures in a certified Class 10 ISO 4 Cleanroom, which ensures consistent results.

We then create a full clone of your device and perform logical procedures to restore your files. We can decrypt your data if we have access to your security keys, or we can return the encrypted data in its original format.

Secure Data Recovery Services uses SSAE 18 Type II certified security procedures, and we hold several other security certifications for the benefit of our clients. Contact us for a full list of our credentials.

Yes. We can return your data in a number of encrypted formats upon request. Call our customer service team to discuss options or to set up a new case.