Dedicated Customer Service
Clients can call our customer service lines 24 hours a day to get answers about our services and assistance with file retrieval. Secure Data Recovery provides free diagnostics with our standard service, and emergency services with an average of 48 hours for clients who need a fast fix, and unparalleled professionalism for all.
We are proud to offer a no recovery, no fee guarantee for each case we work on, as well as a detailed diagnostic report up front that states the estimated price and turnaround time. Customers will never pay more than stated at the outset, even if the work takes longer than projected. Secure Data Recovery’s commitment to professionalism and reliable service have earned us an A+ rating with the Better Business Bureau.
BBB Accredited Business with an A+ Rating
The BBB issues company reviews to report accreditation levels and ratings. Our latest review details the standards that led to our top rating of A+.
» Verify our current BBB Rating
Certified Security Practices
Secure Data Recovery works hard to maintain a variety of rigorous security standards, all verified by a reputable third-party company. A Class 10 ISO 4 Cleanroom gives our engineers the space they need to protect and repair storage devices, maximizing their chances of recovery. In addition, we are SSAE 18 Type II Certified, Privacy Shield Certified, and follow PCI Security Standards. We also boast a 96% success rate for recovery on all media types.
Recovering from Data Loss Scenarios
Secure Data Recovery’s experienced engineering team has dealt with many kinds of data loss. If you notice any of the following, power down your machine immediately and contact a professional:
- Computer does not recognize media
- Clicking or whirring noises
- Failed RAID rebuild procedure
- Blue screen of death
Secure Data Recovery is available 24/7 to help the people of Green Bay with their recovery needs. Start your case at 1-800-388-1266.