Superior Data Retrieval in Provo, UT

Jeff was awesome! I never once felt like I was unsure what was going on. Jeff was even off work during the work on my hard drive but still reached out to make sure I was up to date about the next steps and made sure I was in the loop. I would highly recommend Jeff for help. He was so great to work with.

From the initial estimate request to the recovered drive delivery, service with Secure Data has been great! With a busy workload, I appreciated the efficient email communications regarding the project.

I accidentally lost about 60 irreplaceable videos and pictures that belonged to a close friend, due to a mistake on my part when copying the files from his phone to a computer. I was in an absolute panic, since the files were from a once-a-year event and were irreplaceable, and my friend had entrusted me with copying them over.

I spent two hours that day researching and calling data recovery companies. The first two companies told me that there was no way to recover deleted files from that type of phone. Another company told me that they could get them back but that they required a $99 fee up front just to determine whether the files were recoverable. This initially sounded reasonable, but then the salesperson got really pushy about paying the money as quickly as possible to start the process, and it just felt like a red flag.

Then I called Secure Data Recovery and talked with Ryan Wiggins. I was almost crying by this point because I was so desperate to get the files back and I had already had to rule out several other companies, but Ryan was calm and reassuring and clearly knew what he was talking about. He told me it was likely that they could get the files back, although there was no way to guarantee it (which made sense and actually made me trust him more), and that Secure Data did not charge for an initial analysis or for files they could not actually recover. I spoke to him a couple more times that day via email and phone, and he was responsive and helpful every time. After looking through the company's reviews and testimonials, I sent them the SD card from the phone.

Ryan kept me informed of the status of the recovery efforts and answered every question I asked promptly and professionally--even when I asked things more than once out of my desperation about getting the files back.

Secure Data initially thought they couldn't recover the files because they weren't in the deleted data on the card, but when I explained exactly what had happened, they ended up finding them after ascertaining that there had been a glitch in the drive such that I hadn't been able to see the files on my computer or on the phone. Ryan sent me screenshots of the files they thought they could recover so that I could confirm that they were the right ones, and he had endless patience with my requests for verification of the status of the process. When I would send him questions in the late evening, I came to realize that apparently no matter how early I woke up in the morning, there would be an answer from him waiting for me.

Secure Data was able to recover all of the files I had lost, and they shipped them to me promptly and packaged everything up carefully so that there weren’t any issues.

I already referred Secure Data to one friend and would absolutely use them again as needed. They do amazing work. Considering the anguish the loss of the files caused me and the incredible relief I felt when they were able to get them back, I am so, so grateful to Ryan and the rest of the Secure Data team for their technical skills and their ability to reassure and help people who are dealing with very bad situations.