Recovery from a Certified Company
At Secure Data Recovery, we ensure that your data is kept safe throughout the entire recovery process. We are SSAE 18 Type II Certified and are regularly audited to ensure we meet industry standards. Recovery cases are handled in our Class 10 ISO 4 Cleanroom, which reduces dust particles in the air to prevent your device from experiencing further damage.
These impressive security measures prove our commitment to security and we are even GSA Approved Contractors, meaning government institutions rely on us for their recovery needs. Additionally, we are the only company that has FIPS 140-2 Level 3 Validated Data Handling practices so your data is returned to you on a hardware encrypted storage device for total security.
Dedicated Customer Service
We work with our clients to ensure their recovery process goes smoothly and that they are satisfied with the level of service they receive. Our customer service representatives are available 24/7 to answer any questions about the recovery process, how to start a case and the status of their recovery. We also provide updates throughout our convenient online customer portal.
There are different service levels to choose from including an emergencies service with an average 48-hour turnaround. We have the fastest turnaround times in the industry and invest heavily in our R&D team. Our researchers are developing new recovery methods for all media and operating systems to ensure your data has the best chance of a full recovery. If for some reason we are unable to retrieve your files, we stand by our “no data, no recovery fee” guarantee.
Common Failure Scenarios for Media in Palm Bay
Our engineers have seen every type of failure scenario and have successfully recovered data from all devices and operating systems. Some of the most common failure scenarios we see include:
- Failed Read/Write heads on HDD
- Fire or Water Damage
- Corrupted files due to virus
- Device won’t power on
If you experience any of these scenarios, power down the device and call Secure Data Recovery at 1-800-388-1266.