Transparent Practices with Trusted Representatives
With every case we receive, we offer a diagnostics report that includes a price point and an estimated turnaround time. Once a client approves that quote, they will not be charged more than what was agreed to, even if the recovery requires more work than expected. We offer free diagnostics with our standard service and offer emergency services with an average turnaround time of 48 hours.
Our customer service representatives are available 24/7 to create a case, direct you to a drop-off location, and answer any questions about the recovery process. We stand by our no data, no recovery fee and our engineers can recover data from all types of devices including hard drive, SSD, flash drives, mobile devices, and more.
We take client privacy seriously, which is why we follow the highest security standards. Our certifications include:
- SSAE 18 Type II Certification
- Class 10 ISO 4 Cleanroom
- Privacy Shield Certified
- GSA Approved Contractor
- TRUSTe Verified
Our engineers follow these protocols and when working with all media and operating systems including Linux, Unix, Windows, Mac, and more. The recovery lab facilities are audited on a regular basis to ensure we are meeting industry standards and our top notch security and customer service earned us an A+ rating with the Better Business Bureau.
BBB Accredited Business with an A+ Rating
The BBB issues company reviews to report accreditation levels and ratings. Our latest review details the standards that led to our top rating of A+.
» Verify our current BBB Rating
Failing Device Warning Signs
If your device exhibits any of these symptoms, immediately power it down to avoid further damage and call a trusted professional recovery service.
- Blue Screen of Death errors
- Computer won’t recognize media
- Disappearing files
- Clicking or beeping noises
Start a risk-free case with Secure Data Recovery today by calling 1-800-388-1266.