Unmatched Customer Service
Data loss never takes a break, and neither do we. Our 24/7 customer service is always ready to help when data loss strikes. When you entrust us with your media, we’ll offer you a risk-free evaluation along with a zero-obligation price quote. We also offer an emergency service for when you’re in a rush. This service has a turnaround time as fast as 48 hours.
Our dedicated R&D department keeps busy learning about new methods of data recovery, both for existing media and devices that have yet to come to market. This prepares us to retrieve files from any device as soon as damage occurs. We’re so thorough in the data recovery assignments that if somehow your data proves unrecoverable, we can promise you that no one else can recover your files. In this case, you won’t have to pay for the recovery service fee. That’s our “no data, no recovery fee” guarantee. If you’re attending Yale University, you can also qualify for our 10% student discount.
In recognition of our dedication to providing amazing customer service and great data recovery results, the Better Business Bureau has awarded us with an A+ Rating!
BBB of Connecticut - Accredited Company with an A+ Rating
Our A+ rating with the BBB is the result of years of excellent standards of service. Read about how we were assigned this top rating in our latest business review from the BBB.
» Verify our current BBB Rating
Stringent Standards Means Higher Chances of Success
With our many certifications, we established an industry-leading standard of quality that ensures our every customer is getting the best in data recovery. With our state-of-the-art Class 10 ISO 4 Cleanrooms, we can keep harmful dust to a minimum, keeping your media safe from interference while we work on saving your data. Meanwhile, our FIPS 140-2 data handling practices means your data will return to you safely on the most secure form of transfer media. As GSA Approved Contractors, we’re also the preferred choice for government clients when they need data recovery. Here are some other certifications that help keep us as the leader in data recovery and quality service:
- SSAE 18 Type II Certification
- SAS 70 Audit Compliance
- EU-U.S. Privacy Shield Certification
- PCI Security Standards
Retrieve Your Data in New Haven, CT
Secure Data Recovery is prepared to handle any media failure scenario. Some of the warning signs of a failing device include:
- Phone Apps Crashing Frequently
- Blue Screen of Death Errors
- Computer Won’t Recognize Media
- Files Are Not Executing Properly
While these warning signs can signal the approach of data loss, it doesn’t have to be the end of your valuable data. Call us at 1-800-388-1266 and save your critical files today.