Transparent Customer Service
Our customer service representatives are available 24/7 and will guide you through each step of the recovery process, answer any questions you may have, and create your case over the phone. Each case is given a diagnostic report with an estimated turnaround time and upfront price quote. After receiving the report, you are under no obligation to continue.
Our standard service comes with free diagnostics and our emergency service has an average turnaround of 48 hours. We guarantee a “no data, no recovery fee” policy and if we can’t recover your files, the data will be unrecoverable by any means.
Top Rated Security for Your Files
We are an SSAE 18 Type II Certified company, meaning we meet industry standards for secure practices. A third party regularly audits our facilities to ensure we follow strict security protocols. Secure Data Recovery was also one of the first in the industry to implement a Class 10 ISO 4 Cleanroom, which limits the amount of dust particles in the air, giving your media the best chance at a full recovery. Our other certifications include:
- TRUSTe Verified
- PCI-DSS Compliant
- Privacy Shield Certified
- GSA Approved Contractor
- Apple Mac Certified Technicians
When Devices Fail
Whether you have a RAID 5, hard drive, flash drive, or mobile device, the devices will experience data loss. There are many different scenarios that can lead to failed media including:
- Physical and environmental damage
- Failed RAID rebuild attempt
- Virus damage
- Accidental file deletion
If any of these scenarios have happened to your device, immediately power it down to prevent further damage or overwriting. Call a professional like Secure Data Recovery at 1-800-388-1266.