Devoted Customer Service
Our customer service representatives are available 24/7 to take your call and either start a case or answer any questions you may have about the recovery process. We offer several different service levels for our clients to fit their time and budget. This includes an emergency service with an average turnaround time of 48 hours. Our engineers begin by completing free diagnostics on your media and providing a no-obligation price quote and estimated turnaround time.
We have the fastest turnaround times in the industry and clients can check on the status of their case using our convenient online customer portal. We use the most technologically advanced proprietary tools to give you the best chance at a full recovery. Our R&D Department is constantly developing new recovery methods for current media and devices that will soon come to market. If for some reason your data is unrecoverable, we stand by our “no data, no recovery fee” guarantee.
Certifications for Total Security
We are the most certified data recovery company in the industry and have earned the following:
- SSAE 18 Type II Certification
- Class 10 ISO 4 Cleanroom
- GSA Approved Contractor Status
- FIPS 140-2 Level 3 Validated Data Handling Practices
These security measures protect your data throughout the recovery process and ensure your privacy is maintained. It is our commitment to customer service and security that earned us an A+ rating with the Better Business Bureau.
BBB Accredited Company with an A+ Rating
You can view the complete history of our A+ Rating and accreditation with the BBB of Los Angeles, including full documentation.
» Verify our current BBB Rating
Warning Signs Your Device is Failing
There are several signs that your media may already be in the process of losing data. If you notice any of the following signs turn off your device immediately to prevent further damage:
Clicking or grinding noises on your HDD
Computer won’t recognize media
Files or folders are disappearing
Blue Screen of Death errors
Secure Data Recovery is ready to help the people of Palmdale with their data recovery needs. Call us at 1-800-388-1266 to start your case today.