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Certified, Reliable Data Recovery for Tape Cartridges

Tape cartridges play an important role in most businesses' backup strategies. Formats like LTO, DLT and S-AIT have advanced storage capabilities, and many formats can safely hold data for 30 years or more. While data tapes are relatively resistant to failure, they can occasionally suffer physical or logical damage, leaving your business without important system backups.



Common data loss scenarios for backup tapes include:

• Impact Damage
• Torn, Broken, Folded or Stretched Tape
• Accidental Overwrites
• Oxide Loss Following Long-Term Storage
• Backup Software or Operating System Issues
• Damage from Malfunctioning Tape Drive
• Fire, Smoke or Water Damage

Secure Data Recovery Services offers professional recovery and repair for all tape formats. By treating physical media damage in a specialized laboratory, we can often restore full access to data tapes within several days. We offer flexible service options, experienced engineering teams and industry-leading security through a network of more than two dozen offices.

We specialize in the following types of Backup Tape Data Recovery:


Call our customer service team today to set up a free evaluation for your tape media. Whether you need to treat a single tape or an entire library of high-density cartridges, Secure Data Recovery Services can help you avoid productivity losses by quickly regaining access to your data.

Our Data Tape Recovery and Repair Process

We start each case with free diagnostics to determine whether your tapes contain recoverable data. In our experience, most tape issues are completely treatable, and our talented engineering teams recover 80 to 90 percent of the cases that we receive depending on tape format.

To safely treat damaged backup tapes, our engineers work in a Certified Class 10 ISO 4 Cleanroom. Backup cartridges use hygroscopic materials that attract airborne particles, and due to the high density of modern data tape, a single contaminant can greatly reduce the chances of a successful data recovery. Our certified Class 10 ISO 4 Cleanroom eliminates potentially harmful particles from our work space. Unlike other tape recovery companies, we test our Cleanroom regularly and post our certification reports online.

After repairing your tapes, we make an error-free copy of your data and use proprietary utilities to treat file corruption. Our engineers have experience with dozens of common backup applications including Adabas, TapeWare, NetBackup, Backup Express, Microsoft Backup and many others. We can make case-specific recovery plans to treat localized damage, resulting in a full, working copy of your data. Depending on the size of your tapes, we can return recovered files on physical media or secure FTP.

A Secure Tape Data Recovery Provider

Secure Data Recovery Services was one of the first certified tape repair and recovery companies, and we have built our reputation on our excellent media safety practices and security controls. Our engineers always treat recovered data carefully, using advanced networks and laboratory protocols to prevent unauthorized users from accessing your files.

Secure Data Recovery Services is:

• SAS 70 Certified
• SSAE 16 Type II Certification
• HIPAA and FERPA Compliance Certified
• An Information Systems Security Association Member
• A Certified General Services Administration (GSA) Contractor
• PCI Security Certified
• Green Business Certified

We promote excellent security practices in our industry as a member of the Information Systems Security Association and post all of our security audit reports online. For more information or to view these documents, visit our certifications page. Government institutions can also contact our customer service department for information regarding our membership in the GSA contractor schedules.

Starting a Tape Data Recovery Case

Advantages of Secure Data Recovery Services include:

• Experienced Tape Data Recovery Teams
• Specialized Equipment and Advanced Laboratories
• A Certified Class 10 ISO 4 Cleanroom
• Flexible Service Options
• 24/7/365 Emergency Tape Data Recovery Services

We prioritize every tape recovery case that we receive and take every possible step to limit turnaround times. Our engineers can repair most damaged tapes within 2-5 business days under our standard data recovery service option and in less than 48 hours under our 24/7/365 emergency option. Turnaround time varies according to your tape format and failure scenario.

Call us today to set up diagnostics for your tape drive. We will provide you with a price quote, a turnaround estimate and other crucial case information within 24 hours of receiving your tapes. To speak with a tape data recovery expert, call 1-800-388-1266.