At Secure Data Recovery Services, we greatly respect our clients' privacy. We were the first data recovery provider to earn a SSAE 16 Type II certification, and over more than a decade, we have built a strong reputation for our commitment to security and transparency.
We provide a detailed overview of our practices to help you use our website. Contact our customer service department if you have any questions regarding the terms listed below.
Collecting and Using Personal Information
Secure Data Recovery Services collects basic information for internal use. This includes but is not limited to phone numbers and addresses entered into our online evaluation form or information collected over the phone when you call our customer service department. When you use our media services, we keep your information strictly confidential.
Information Disclosure Guidelines
Secure Data Recovery Services does not sell or share any personal or corporate information except for the purposes of providing requested products and services. In the event that we need to share personally identifiable information with equipment manufacturers or other third parties, we will request your permission prior to doing so.
We may also use aggregated information for general purposes including but not limited to advertising, sales or mergers. This information will not include phone numbers, addresses, payment numbers or other personally identifiable data.
Secure Data Recovery Services may be obligated to respond to subpoenas or other legal processes. We reserve the right to share information in order to prevent illegal activities or to aid in the investigation and prosecution of illegal activities as required by law. We also reserve the right to use collected information to defend against lawsuits, to establish fault or for other legal reasons not explicitly listed in these terms.
Limitation of Liability
By using our services, you acknowledge that any item shipped to our offices (hereafter referred to as "media") may be damaged during shipment and/or lost prior to receipt. You agree that Secure Data Recovery Services cannot be held liable for any damage or loss that occurs before we receive your media.
At Secure Data Recovery Services, we take care to protect our clients' media and always use safe techniques to recover files. We treat physically damaged media in a certified Class 10 ISO 4 Cleanroom and hold certifications from many major manufacturers that demonstrate our commitment to providing consistently safe services. However, due to the sensitive nature of data recovery and media repair, we cannot accept liability for any damage that may occur to your equipment/data/media at our facilities.
Secure Data Recovery Services cannot be held liable for any indirect media damage or data loss. You agree that Secure Data Recovery Services cannot be held liable for any damages that occur due to any virus, Trojan horse or other malicious application. The total liability of Secure Data Recovery Services to customer cannot exceed the total cost of services.
To safely treat your media, we may need to ship your hard drive to our offsite facility or corporate headquarters. We reserve the right to ship your hard drive as needed in order to complete our services.
We cannot accept payments in excess of $3000.00 USD via credit card. Secure Data Recovery reserves the right to dispose of external hard drive enclosures or other components during our diagnostics process in order to ensure fast turnaround times.
Secure Data Recovery is not responsible for loss of profit or any other damages incurred by our customers during the data recovery process or return shipment. Secure Data Recovery will also not be held responsible or liable for any damage to desktop computers, servers, laptops or any other hardware.
Confidentiality and Security
Secure Data Recovery Services limits access to our customers' information to our staff members who need said information in order to provide requested services to you and your business. We may also share information at our discretion with reputable equipment manufacturers in the course of providing our services.
Secure Data Recovery Services may sign confidentiality agreements if requested; the terms of those agreements may reinforce this agreement but will not supersede this agreement unless they contain an explicit statement to this effect. We maintain a strict non-disclosure agreement, and all of our employees and vendors comply with this agreement.
Secure Data Recovery Services may apply changes or updates to this policy as needed. Most changes are for additional clarity and will not affect the quality of our services. We will notify you about significant changes by placing a notice on our website or by sending you an email; however, by using our services, you agree to our present terms and conditions.
Questions and Suggestions
If you have any questions or suggestions regarding our company or our terms of service, please contact us by e-mail: firstname.lastname@example.org